Return Policy

 

All ThinkWrite products are guaranteed to be free of defects for the life of the warranty period. See each product warranty information page to determine the length of warranty period. For products that are not defective but need to be returned or exchanged within 30 days of the receipt of goods, please use the process below.

All products must be returned within 30 days of receipt of goods and must unused and be in new condition.

Returns will only be accepted by ThinkWrite under the following conditions:

  • Wrong product was ordered by a Customer and exchange is needed to receive correct product.

  • Incorrect product quantity ordered.
     

Return or Exchange Process

To initiate a return please fill out the RMA/warranty form to request authorization for return. If wrong product was purchased we will provide an exchange. If there is a discrepancy in price we will invoice or credit the purchaser.
 

All return shipments must be prepaid. Freight collect shipments will be returned to sender.

Units returned for credit are subject to a 15% re-stocking charge.

Please have the following information available when contacting ThinkWrite for an exchange.
 

Company or School
Address
Telephone Number
Model Number of product
Invoice or PO Number
Date of Purchase
Reason for return


For Warranty and RMA form, please click here.
 

Reseller Return

If product was purchased through a reseller, please contact them directly to initiate any return subject to each individual reseller’s return policy.

 

Customization Return

Please be advised that ThinkWrite products that are custom ordered as part of the ThinkWrite Customization Program are not returnable.